Refund Policy

Refund Policy

1. Introduction

At PrimobileX, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a refund within 7 days of receiving your order. This Refund Policy outlines the conditions and procedures for requesting a refund.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Time Frame: You must request a refund within 7 days of receiving your order.
  • Condition: The item(s) must be in their original condition, unused, and in the same packaging as received.
  • Proof of Purchase: A receipt or proof of purchase must be provided to process your refund.

3. Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Personalized or Custom Products: Items made to your specifications or personalized.
  • Final Sale Items: Products marked as final sale or clearance.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at [Your Email Address] with your order number, a description of the issue, and the reason for the refund request.
  2. Return Instructions: We will provide you with instructions on how to return the item(s) if applicable.
  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect.

5. Processing Your Refund

Once we receive your returned item(s) and verify that they meet our refund criteria, we will process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the refund to appear on your account.

6. Exchanges

If you would prefer to exchange an item instead of requesting a refund, please contact us at [Your Email Address] to discuss the exchange options.

7. Contact Us

If you have any questions or need assistance regarding our refund policy, please reach out to us at:

PriMobileX,

mcsstar01@gmail.com

+447886102039

41 Jasmine road,NG51JN, Nottingham, UK