Return Policy

Return Policy

1. Introduction

At PrimobileX, we want you to be fully satisfied with your purchase. If you need to return an item, we offer a return period of 7 days from the date you receive your order. This Return Policy explains how you can return items, the conditions for returns, and any associated procedures.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Time Frame: The return request must be made within 7 days of receiving the item.
  • Condition: The item must be in its original condition, unused, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase must be provided with your return request.

3. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Custom Products: Items made to your specifications or personalized.
  • Final Sale Items: Products marked as final sale or clearance items.

4. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at mcsstar01@gmail.com with your order number, a description of the item you wish to return, and the reason for the return.
  2. Return Instructions: We will provide you with instructions on how to return the item and any necessary return labels if applicable.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. Please use a trackable shipping service or purchase shipping insurance for items over $75 to ensure they are returned safely.

5. Inspection and Processing

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your return within [number] business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear on your account, depending on your financial institution.

6. Exchanges

If you would like to exchange an item instead of returning it for a refund, please contact us at mcsstar01@gmail.com to discuss exchange options. Exchanges are subject to availability and may require additional shipping fees.

7. Contact Us

For any questions or assistance regarding returns, please contact us at

PriMobileX,

mcsstar01@gmail.com

+447886102039

41 Jasmine road,NG51JN, Nottingham, UK